New Certification & Case Manager

Effective November 1, 2019, we have partnered with Valenz Care as the Fund Office’s new Case Manager which will replace MCM.  NOTE:  For continuity of care, any current cases that are being process with MCM will continue to be handled through MCM.  For any new cases starting on or after November 1, 2019, will be handled through Valenz Care.

It is extremely important to contact Valenz Care before receiving any of the services below.  Please note, this is not the complete list.  If you have any questions, please contact Member Services at (708) 579-6600:

  • Planned Inpatient Admissions to a Hospital;
  • Planned Inpatient Surgery;
  • Skilled Nursing and Long-Term Acute Care Admissions;
  • Durable Medical Equipment;
  • Home Health;
  • Outpatient Surgery in a Hospital or Surgical Facility;
  • Physical Therapy, Occupational Therapy and Speech Therapy; or
  • Managed Mental Health and Substance Abuse Services

Valenz Care will also provide Case Management services to you and your family. Their specialized Case Management Nurses can assist you and your family with coordination of medical issues related to Transplant Coordination, Oncology, Medical Rehabilitation, Neonatology as well as other complex care coordination for you and your family members. For convenience, Valenz Care has the same phone number (855) 298-0493 as our previous Case Management Service.  For more information, visit their website at www.valenzhealth.com.

Upcoming Events

Fund Office Hours

Monday – Friday
8:00 a.m. – 5:00 p.m.

Saturday
8:00 a.m. – 12:00 p.m.

Closed Sundays


Eligibility/Member Services Hours

Mon., Tues., Wed., and Fri.
8:00 a.m. – 5:00 p.m.

Thurs.
9:00 a.m. – 5:00 p.m.

Saturday
8:00 a.m. – 12:00 p.m.

Closed Sundays


Operators' Health Center Hours

Monday – Wednesday
9:00 a.m. – 5:00 p.m.
(Last Appointment 4:00 PM)

Thursday
10:00 a.m. – 7:00 p.m.
(Last Appointment 6:00 PM)

Friday
9:00 a.m. – 5:00 p.m.
(Last Appointment 4:00 PM)

Saturday
8:00 a.m. – 12:00 p.m.
(Last Appointment 11:00 AM)

Closed Sundays

6150 Joliet Rd Suite OHC
Countryside, IL 60525
Tel: 708.485.2273 (CARE)