Valenz Care – NEW Case Manager
Effective November 1, 2019, we have partnered with Valenz Car
e as the Fund Office’s new Case Manager which will replace MCM. NOTE: For continuity of care, any current cases that are being process with MCM will continue to be handled through MCM. For any new cases starting on or after November 1, 2019, will be handled through Valenz Care.
It is extremely important to contact Valenz Care before receiving any of the services below. Please note, this is not the complete list. If you have any questions, please contact Member Services at (708) 579-6600:
- Planned Inpatient Admissions to a Hospital;
- Planned Inpatient Surgery;
- Skilled Nursing and Long-Term Acute Care Admissions;
- Durable Medical Equipment;
- Home Health;
- Outpatient Surgery in a Hospital or Surgical Facility;
- Physical Therapy, Occupational Therapy and Speech Therapy; or
- Managed Mental Health and Substance Abuse Services
Valenz Care will also provide Case Management services to you and your family. Their specialized Case Management Nurses can assist you and your family with coordination of medical issues related to Transplant Coordination, Oncology, Medical Rehabilitation, Neonatology as well as other complex care coordination for you and your family members. For convenience, Valenz Care has the same phone number (855) 298-0493 as our previous Case Management Service.